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Frequently Asked Questions
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How will I know when my order has shipped?
We will send you a confirmation e-mail that your order has shipped.

How can I find out where my order is? How can I track my order?
As soon as we receive your order, it will appear under “My Account.” Before it ships, a note will appear next to your order that tells you that your order is in the system. After your order ships, that note will change to let you know that your order has shipped. You will see a tracking number from FedEx. That number is linked to the FedEx website. Click that number and you will be able to track your order through FedEx.

How soon will my order ship? How long will it take me to receive my order?
If you place your order by 12:00 noon (Central Time) Monday through Friday, your order will generally ship the same day. If you place your order after that time, it will ship within 24 hours or the next business day. We do not ship on weekends or holidays.The length of time for you to receive your order depends on which method you chose. Expedited shipping takes 1 to 2 days. Standard shipping generally takes 3-7 days.

Who will be shipping my package?
We use FedEx for all of our shipments.

Can you ship overseas, PO Box, or APO box?
At this time, we only ship to the 50 states of the U.S.A. There is an extra cost for shipping to Alaska and Hawaii. FedEx does not deliver to P.O. boxes.

What if I’m unhappy with the quality of my purchase?
If you are unhappy for any reason with a product you purchased, we will refund your cost in full. Please click here to read our Golden Promise. Please click here to review our Return Policy.

Do you send a return label with my purchase? Do I call for a pick up or notify you by e-mail?
No, we don’t include a return label with your shipment. If needed, we will e-mail a return label to you. For a complete explanation of the return process, please click here to read our Return Policy.

My order never showed up/came in damaged. What do I do?
If there is a problem with your order, we will refund your cost in full. Please click here to read our Golden Promise. Please click here to review our Return Policy.

My voice frame will not record.
There are a couple of things you can try with a voice frame that doesn’t record. Be sure to remove the white tab from the back of the frame. Make sure that your battery is in working order. If you are still experiencing a problem with your voice frame, we will refund your cost in full. Please click here to read our Golden Promise. Please click here to review our Return Policy.

Who pays for postage to return an item?
We will pay for return shipping charges as long as you use the return label we provide for you. Please click here to read our Golden Promise. Please click here to review our Return Policy.

Are there restocking fees or handling fees?
No, there are no restocking or handling costs passed on to you. Please click here to read our Golden Promise. Please click here to review our Return Policy.

Do you charge my card right away or when it is shipped?
We charge your credit card when you place your order.

Can I pay by e-check or Paypal?
No. As of now, we are only equipped to work with credit cards.

Do you store my credit card number?
No, we don’t. In an effort to keep your information as safe as possible, we only store your personal information but not your credit card information. You will need to enter it each time you make a purchase.

How do I know my credit card number won’t be stolen?
No credit card numbers are ever stored on EncouragementStore.com. During the checkout process we send your credit card number electronically through Authorize.net, a leading provider of payment gateway services, ensuring that your credit card number is charged securely and reliably.

Can I ship to multiple locations?
You can store as many addresses in your address book as you like. However, we can only ship to one address per order. You will need to place an order for each address you want to ship to.

Will you sell my e-mail address? Will you sell my shipping address?
No, we will not.

What translation do you use on your product?
On the majority of our products, we use the New Living Translation (NLT) or the New International Version (NIV).

I want x number of items. Can I get a bulk discount?
We offer bulk discounts on 24 or more of a single item. The bulk discount does not apply to 24 individual items. For more information, please e-mail sales@encouragementstore.com.

How can I order refills for my Scripture Card Holder?
Very shortly, we will carry refills for the Scripture Card Holders. You will be able to find them with the Scripture Card Holders.

Are you giving anything from the pink products to help stop breast cancer? Where are you giving that money?
A portion of the proceeds will go to various organizations that fund cancer research.

Why don’t you produce your items in the US?
We’ve built a long-standing relationship with our manufacturers in China. They share our vision. In an effort to provide you with the best product at the most affordable price, we continue to work with these manufacturers. In addition, we’ve built a special relationship with New Day Creations. They produce our Moments of Faith line and a portion of the proceeds from this line goes to helping children in need of surgery. For their inspiring story, please click here.

Are your mugs and travel mugs dishwasher and microwave safe?
Most of them are. However, some of our travel mugs have metal in them. You cannot put these in the microwave. When you receive your mug, please look inside for product instructions.

 
 
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